The My MISSION Support Program is your resource for access and reimbursement support for your patients.

  • My MISSION Support's Field Access and Reimbursement Managers can provide assistance to support access to MONJUVI (tafasitamab-cxix)
  • Program Specialists can help research patient-specific benefits and answer any questions related to coding and coverage for MONJUVI

In the event of a claim denial, My MISSION Support can research the denial reason and assist you in your preparation of your appeal submission.

My MISSION Support offers a wide variety of tools to support appropriate billing, coding, and product access.

Once the appeal is submitted, My MISSION Support Program Specialists can follow up with the insurer until a coverage determination is made.

Billing & Coding Guide / Sample Claim Forms

Effective April 1, 2021, MONJUVI has been assigned J9349: Injection, tafasitamab-cxix, 2mg. Access these resources and references to help assist with the reimbursement process for MONJUVI.

Medical Exceptions Guide / Sample Appeal Letters

The My MISSION Support Medical Exceptions & Patient Services Guide contains a wide variety of resources for you to navigate, getting your patients the treatment they have been prescribed.

The following sample Appeal Letters are included to help support your development of payer-specific communications in the event of medical policy restrictions, prior authorizations, and/or denials.

  1. Sample Letter of Medical Necessity (61 KB)
  2. Sample Medical Exception Request (63 KB)
  3. Sample Prior Authorization and Claim Denial (63 KB)

Product Ordering Information

MONJUVI is available through a select network of Specialty Distributors and Specialty Pharmacies.

See the MONJUVI Product Information and Ordering Sheet for additional details (623 KB).

My MISSION Support Program Brochure

Explore a comprehensive My MISSION Support guide (150 KB) describing the services offered by My MISSION Support and how to access them.

Field Access and Reimbursement Managers

Email your nearest Field Access and Reimbursement Managers if you are from a physician's office and have a question or would like to set up an appointment.

Meet the Team

The My MISSION Support Program leadership team is committed to providing and continually improving service offerings that ensure appropriate access to MONJUVI throughout the treatment journey.

A portrait of Kim


“Having been a caregiver, I take patient access personally.”

Kim is passionate about identifying resources that offer patients and their caregivers support while getting started and staying on therapy. It is with this passion that she manages the daily operations of our patient support programs. Her focused goal is to minimize barriers to therapy that may cause a delay in access to treatment.

A portrait of Samantha


"My job is to provide a road map for both patient and caregivers to ease access to treatment."

Samantha oversees the day‑to‑day delivery of the My MISSION Support Program, including the customer service call center and the Field Access and Reimbursement Managers working in local markets.

A portrait of Lisa


"I aspire to make a difference in patients' lives through the services the MMS and Field Access Management team provides."

Lisa and her team of Field Access Managers leverage their expertise in reimbursement dynamics to develop and implement successful strategies that remove barriers to patient access.